06 Sep 2010
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Steps to Great Support!
Steps to Great Support!
Solution
In order to keep our support standards as high as possible, and keep our staff free to deal with major issues, please follow the steps below
before
contacting our support team.
Step 1: News Section
Are you all of a sudden experiencing a problem that was not happening before? Check our News section for updates on our systems in case we are experiencing any issues at the moment.
[Go to our news section...]
Step 2: Online video tutorials
Do you need to know how to configure your email client? Do something with Plesk or cPanel? We have over 100 video tutorials that will surely help you out.
[Go to our tutorials section...]
Step 3: Frequently Asked Questions
Why you can't send emails, but only receive? What does X error mean? The most frequently made questions can easily be found here, categorized by subject for easy browsing.
[Go to our FAQs section...]
Step 4: Searchable Knowledge Base
As we learn of new problems, or get new questions from our customers, we add them to our knowledge base for easy finding.
[Go to our Knowledge Base section...]
Step 5: Contact Technical Support
All else has failed? Then contact our expert support team quickly and easily via our web based
support ticket system
or click on the live chat icon on this page. Be aware that some services, such as dedicated servers, have emergency phone support 24/7, while others don't. Please do not call our toll free lines if your service does not include phone support.
Be aware that the ticket system is not for emergencies and you should use our live chat or call us for emergencies like your website is down. Review our
Contact Us
page for emergency contact information.
[Go to our ticket system...]
Article Details
Article ID:
71
Created On:
25 Feb 2009 04:51 PM
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