Privacy Policy

1. Overview

This Privacy Policy explains how Support Your Customers ("SYC", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use our website, our SaaS products, and our software development services.

SYC operates as a product and service technology company based in Islamabad. We offer off-the-shelf SaaS products and custom software development services for businesses and organizations.

2. Scope

This policy applies to:

• Website visitors and inquiry form submissions
• Customers and users of our SaaS products
• Clients using our software development or automation services
• Support and sales communications with our team

3. Information We Collect

3.1 Information You Provide

• Name, company name, role, email address, phone number
• Project requirements, business goals, and technical documentation
• Billing and payment information
• Messages sent via forms, email, chat, or support channels

3.2 Information Collected Automatically

• IP address, browser type, device type, operating system
• Pages visited, session behavior, referral data, and timestamps
• Basic diagnostics, logs, and performance information

3.3 Product and Service Data

Depending on the service, we may process customer content, records, conversations, or workflow data that you choose to submit to our SaaS products or provide for service delivery.

4. How We Use Information

• To provide, maintain, and improve our SaaS products and service delivery
• To scope, execute, and support software development projects
• To onboard users, authenticate access, and secure accounts
• To process payments, invoices, renewals, and subscription management
• To provide support, respond to inquiries, and share service updates
• To monitor abuse, fraud, or unauthorized activity
• To comply with legal and regulatory obligations

5. Legal Basis for Processing

Where required by law, we process personal data based on one or more legal grounds:

• Performance of a contract with you
• Legitimate interests (security, service improvement, operations)
• Consent (for specific communications or optional features)
• Compliance with legal obligations

6. Data Sharing

We do not sell personal data. We may share information with:

• Infrastructure providers (hosting, storage, analytics, communication tools)
• Payment processors and billing service providers
• Professional advisors (legal, accounting) where needed
• Authorities where disclosure is required by law or legal process

Third parties are given only the data necessary to perform their services and are expected to handle data securely.

7. Controller and Processor Roles

For your account, billing, and relationship management data, SYC acts as a data controller. For project data and customer data that you submit for processing in our SaaS products or service delivery, SYC generally acts as a data processor on your behalf.

8. Data Retention

We retain data only as long as needed for service delivery, contractual commitments, legitimate business needs, and legal obligations. Retention periods vary by data type, service plan, and compliance requirements.

Upon valid request and subject to legal obligations, we will delete or anonymize applicable personal data.

9. Security

We implement reasonable administrative, technical, and organizational safeguards to protect data from unauthorized access, disclosure, alteration, or loss. No method of transmission or storage is completely secure, but we continuously improve controls based on risk.

10. International Transfers

Your data may be processed in jurisdictions outside your country where our service providers operate. We apply appropriate safeguards when transferring personal data across borders.

11. Your Rights

Subject to applicable law, you may request to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data
• Restrict or object to certain processing
• Receive a copy of your data where legally applicable

To exercise rights, contact us at privacy@supportyourcustomers.com.

12. Cookies and Analytics

We use cookies and similar technologies to operate the website, analyze traffic, improve user experience, and measure performance. You can control cookies through browser settings.

13. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised "Last updated" date.

15. Contact Us

For privacy-related questions or requests: