Chatbots that answer from your knowledge — not their imagination.
We build retrieval-augmented (RAG) chatbots grounded in your own docs, policies, and product data. Every answer is pulled from your content and cited — and when the answer isn't there, the bot says so and hands off to a human instead of guessing.
Support assistant Grounded
A support layer that pays for itself.
Instant answers, always on
Customers get accurate replies in seconds — nights, weekends, and holidays included — without adding headcount.
Fewer repetitive tickets
The bot deflects the routine questions that eat your team's day, so people focus on the conversations that actually need them.
Answers you can trust
Every reply is grounded in your own content and cited, so your brand never gets misrepresented by a made-up answer.
Fast to launch
We turn your existing docs into a working assistant in weeks, not months — tested against real questions before it goes live.
Meets customers where they are
One assistant across your website, WhatsApp, and inbox, all drawing on the same knowledge base.
Visible and improvable
See what's asked, what's answered, and where it hands off — then keep refining with clear monthly reporting.
Retrieval-augmented, so answers stay grounded in your content.
Instead of hoping a generic model knows your business, we index your knowledge and make the bot retrieve the right passages before it answers — then cite them.
Ingest your knowledge
Docs, SOPs, policies, product catalog, past tickets, website — whatever holds the answers your team gives today.
Index it
We split your content into chunks, embed them, and store them in a vector database so meaning — not just keywords — can be searched.
Retrieve
At question time, the bot finds the passages most relevant to what was actually asked, not a canned keyword match.
Answer + cite
The model answers using only those retrieved passages and cites the source, so every reply is traceable back to your content.
Act or escalate
It calls tools, completes tasks, and — when the answer isn't there or the action is sensitive — hands off to a human.
More than a FAQ box. It takes action.
Answers from your content
Trained on your real docs and policies, so replies match what your team would actually say — no generic filler.
Cites every source
Each answer links back to the document it came from, so customers and staff can verify it in one click.
Won't make things up
If the answer isn't in your knowledge base, it says so plainly instead of guessing — the single most important safety behavior.
Calls your tools
Look up an order, check availability, create a ticket, trigger a workflow — the bot does the task, not just the talking.
Human hand-off
Unclear questions, upset customers, and sensitive actions route to a person automatically, with the full conversation attached.
Multilingual & always on
Answers in your customers' language, 24/7, across every channel — nights, weekends, and holidays included.
It routes, calls tools, and knows when to ask a human.
Every message is classified and routed to the right action. Simple questions get answered from your knowledge base. Order lookups call your systems. And anything sensitive — a large refund, an edge case, an unhappy customer — pauses for human approval or escalates automatically.
One assistant, everywhere your customers reach you.
Your website
An embeddable widget that matches your brand and sits on any page — product, pricing, support.
Meet customers where they already message you, with the same grounded answers and hand-off.
Email & inbox
Triage and draft replies to incoming support email, routing the tricky ones to your team.
Your tools
Connected to your CRM, help desk, and order systems so it can actually get things done.
How we actually build these systems.
Two cooperating layers: a retrieval service that grounds answers in your data, and an agent that classifies, routes, and calls tools — with a human in the loop for anything sensitive. Model-agnostic, so we use the right LLM for the job.
The same engine, tuned to your industry.
Order status, returns, sizing, and stock — answered from your policies and connected to your store.
Intake questions, hours, and prep instructions handled from approved docs, with anything clinical routed to staff.
Instant lead response and qualification, pulling details straight from your current listings and CRM.
Scoping, pricing tiers, and process questions answered consistently, so every lead gets the right story.
Booking, amenities, and policy questions across web and WhatsApp, freeing the front desk for guests.
Product and troubleshooting answers grounded in your help docs, with tickets created for the hard cases.
Chatbot questions, answered
The core questions businesses ask before deploying a chatbot grounded in their own knowledge.
Generic models answer from what they were trained on and will confidently guess about your business. Ours retrieves answers from your own documents first, cites the source, and refuses to answer when the information isn't there — so it can't invent policies or prices you never set.
Your existing knowledge in almost any form: help docs, SOPs, policy PDFs, a product catalog, a spreadsheet of FAQs, even past support tickets. We handle turning that into a searchable knowledge base — you don't need anything technical.
Send us the updated document, or edit it in the source we connect to. Re-indexing is quick, and the bot immediately answers from the new content. No retraining, no code changes on your end.
By design it says so instead of guessing, and hands the conversation off to a human — with the full context attached. You can configure exactly when it escalates and to whom.
A website widget, WhatsApp, email triage, and inside your existing tools. It can also call your systems — order lookups, ticket creation, workflow triggers — not just answer questions.
Most chatbots go live in 1–3 weeks depending on how much knowledge we're ingesting and how many integrations you need. We test against real scenarios before anything goes in front of customers.
See what a grounded chatbot could do for your business
Book a free audit. We'll look at your docs and support volume and show you exactly what to automate first.
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